True Alliance Terms & Conditions
Introduction
Welcome to the True Alliance Program. This program is designed to connect and support leaders in the fitness community by providing special benefits such as access to product information, discounts, and participation in product development trials.
Scope of Application
True Protein will grant eligible individuals an opportunity to join its community of active leaders, providing special benefits such as access to product information, discounts, and other perks (the “True Alliance Program”). Membership in this program is conditioned on your acceptance of the terms, conditions, and notices contained herein, along with our Privacy Policy, Terms of Use, and any other referenced documents.
Definitions
- Member: An individual accepted into the True Protein True Alliance Program.
- Discount: The 25% reduction on the regular price of True Protein products available to members.
- Program: The True Alliance.
Eligibility
Eligibility for membership in the Program will be determined upon verification of your credentials through ID verification provided by our team. The Program is available in Australia only. This process ensures that only active leaders in fitness, such as personal trainers, gym managers, group fitness instructors, allied health professionals and professional athletes, are included.
Employees of True Protein are not eligible for membership. Members are responsible for ensuring that their participation does not violate any rules or regulations they are subject to, including those from their sponsors or sport organising bodies. True Protein reserves the right to determine eligibility at its sole discretion and may change, suspend, terminate, or revoke the program and membership at any time for any reason, including suspected violations or fraudulent use.
Membership Benefits
As a member of the True Protein True Alliance, you will enjoy the following benefits:
- A 25% discount on regular-priced True Protein products from our website, excluding any packaging, shipping, handling charges, and applicable taxes.
- Participation in New Product Development (NPD) trials.
- Access to exclusive events and perks
Discount Policy
The 25% discount is exclusively for personal use by the individual that has been approved for the program and cannot be shared with others or used to purchase products for others. Reselling any products purchased with the discount is prohibited. The discount cannot be combined with other offers, promotional codes, or discounts, and does not apply to markdown products, gift cards, sale prices or specific restricted items. The discount also excludes any applicable packaging, shipping & handling charges, applicable taxes or prior purchases. True reserves the right to change the discount amount, spend threshold and renewal period at any time with no notice.
The total amount of purchases with Discount must not exceed $1,500 after the discount has been applied, within a 90-day period. If you do not spend the full $1,500 in 90 days, the remainder does not roll over into the next cycle. Subject to the applicable laws, True Protein may exempt certain products or categories of products from eligibility for Discount, at its sole discretion and without notice.
Member Responsibilities
Members must maintain accurate personal information and notify True Protein of any changes. They must also adhere to all program terms and conditions.
Membership Agreement
To apply for membership, you must create or sign into a True Protein customer account and complete the verification process. Verified members will have their discount applied automatically when logged into their accounts. True Protein may ask members to re-verify their eligibility every 12 months to maintain their membership status. True Protein reserves the right to temporarily or permanently suspend any account if they are suspected of breaching the program T&Cs with no notice. As a member of True Alliance, you have agreed to receive email communications from us.
Privacy and Data Protection
True Protein’s use of your personal information is governed by our Privacy Policy. Your personal data will be used to verify your eligibility and manage your membership in the True Protein True Alliance Program.
Changes to Terms
True Protein reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes through the contact information provided in their account.
Termination of Membership
Membership may be terminated by True Protein for any violation of these terms and conditions or suspected fraudulent activity. Members may also terminate their membership at any time by contacting True Protein.
Limitation of Liability
True Protein is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the program benefits.
Email Communications
By joining the program, you agree to receive electronic communications from True Protein, including emails sent to the address listed on your account, phone messages, or other electronic means you have provided. You acknowledge and agree that these electronic communications satisfy any legal requirement for written communication. While you may opt-out of product notifications or promotional emails, you will continue to receive important information related to your membership in the True Alliance Program and any purchases you make.
Contact Information
For support or questions about the True Alliance Program, please contact True Protein at alliance@trueprotein.com.au.
By joining the True Protein True Alliance, you agree to these terms and conditions. If you do not accept these terms, please do not participate in the program.