Shipping & Delivery

At True Protein, we will do everything we can to get your order to you as quickly as possible so you can start enjoying your products.

Australian Shipping Rates

  • FREE for orders of $99 or more

  • $9.90 flat rate shipping for orders under $99

  • $15 flat rate for express shipping for orders under $99

  • Express shipping for orders of $99 or more, is $15 minimum and is calculated based on distance and weight

Dispatch

  • Your True order is packed and dispatched within 1-2 business days.* Please note this will be longer during busy sale periods.  Please note our warehouse operates 6am-2pm Mon-Fri. 

  • You will be notified by email (and, if selected, SMS) and your tracking number will be supplied.

  • If you have downloaded it already, your tracking details will automatically be sent to the Australia Post App.

*Please note: Dispatch times are expected to increase during peak sale periods.

Tracking My Order

The best way to track and manage your order is with the AusPost app. Simply download the app and log in with the same email address you use when purchasing from us - your order will be automatically added to the app for tracking. You can also receive updates about the delivery via the app, and you'll be able to update your delivery preferences once your parcel is on the move.

Delivery

You should expect your True delivery in 5-7 business days depending on your state.

Please note: Peak business periods can cause shipping delays. If you have concerns with your delivery, please refer to the Australia Post App and/or reach out to our Customer Experience Team if you have any further questions.

  • Safe Drop: If you're not home when your order arrives, eligible parcels will be left in a safe place. If there's no safe place to leave your parcel, it will be taken to the nearest Post Office or a 24/7 Parcel Locker for you to collect.
  • Collection Points: You can collect your parcel from one of Australia Post’s 4,700+ collection points, including a Post Office, PO Box or free 24/7 Parcel Locker. Get the AusPost app to register for a collection point.

International Shipping

  • We offer international shipping to a select range of international countries.

  • International shipping costs will vary by country and weight. International shipping cost will be displayed at checkout.

  • Progress of the delivery can be tracked on the carrier's website.

  • You should expect your delivery in 5-10 business days of ordering.

  • International customers are expected to cover any duties, fees or taxes associated with importing goods into their country.
    Each country is different in how they handle import duties and taxes, so please refer to your government's website regarding this matter to know what your final charges will be.

Note for international customers

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologise, but True cannot control these additional costs since they are imposed by the government and not by True or the shipping company you chose to use. Unfortunately, True does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.

Available Countries

  • Australia
  • New Zealand
  • Singapore
  • United States
  • Canada
  • Hong Kong